Online & Store Orders for Return

If you would like to return an item purchased online, please check with the store to verify that your item is eligible for return prior to bringing or sending back. Return postage is the responsibility of the buyer. All goods that meet return policy eligibility should be returned to the physical store location at 1610 Byng Ave, Brandon, Manitoba. Please see the customer service desk for all returns.

Returns are not accepted after 14 days past purchase date, store credit may apply. Please contact us for more information.

We do not accept returns for the following items:

• • Live goods
  • Sale items
  • Special order items* 
  • Next to skin items 
  • Items that have an odor, or animal hair
  • Products that have been modified from their original sale condition

*50% deposit required for Special Order products. Payment due upon receiving the product. Storage fees will apply after 10 days if product is not picked up.

Returning Bricks: 

• Must be within 30 days of purchase.
• Must be uncut, unmarked, not discoloured, in new condition and not broken. 
• Special order products are not returnable.
• ONLY full layers, or full items are accepted for return (i.e.: mega-libre (full layers), diamond face slabs (each), Etc. - See store for details. 

Visit our Customer Service page for FAQ information on Shipping and Orders.